Sales Policy for FitLuis

Effective Date: January 6, 2025

At FitLuis, we are committed to providing our customers with a seamless shopping experience. This Sales Policy outlines the terms and conditions governing the sale of products on our website, fitluis.com. By making a purchase from FitLuis, you agree to the terms outlined in this policy.

Product Availability

All products on FitLuis are subject to availability. While we strive to maintain accurate stock levels, items may be out of stock due to high demand or other unforeseen circumstances. If an item you ordered is unavailable, we will notify you promptly and offer an alternative product or a refund.

Pricing

  1. Product Pricing:
    The prices displayed on our website are in US dollars (USD) and are subject to change without notice. Prices are as shown at the time of purchase and are not subject to any discounts unless specified through a promotion or coupon code.

  2. Taxes:
    Sales tax will be applied to orders based on the tax rate in your shipping address. The applicable sales tax will be calculated during the checkout process before payment is processed.

  3. Shipping Costs:
    Shipping fees are calculated during checkout based on the delivery address and the shipping method you choose. Additional charges may apply for international orders, and you will be informed of these charges during checkout.

Order Confirmation and Acceptance

  1. Order Confirmation:
    Once your order is placed, you will receive an order confirmation email with the details of your purchase. This is an acknowledgment that we have received your order.

  2. Order Acceptance:
    Your order will be considered accepted once we have processed your payment and shipped your items. If there are any issues with your order, such as payment processing problems or stock shortages, we will notify you before the order is accepted.

Payment Methods

We accept the following payment methods for all purchases:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Other Payment Options: We may offer additional payment methods such as Apple Pay or Google Pay.

Your payment will be processed immediately upon checkout, and your order will only be confirmed once payment has been successfully received.

Order Cancellations

  1. Before Shipment:
    If you wish to cancel your order before it has been shipped, please contact us immediately at info@fitluis.com. We will make every effort to cancel your order and provide a full refund. However, once an order has been shipped, we cannot cancel it.

  2. After Shipment:
    If your order has already shipped, you may return the items for a refund or exchange per our Return and Refund Policy.

Shipping and Delivery

  1. Shipping Methods:
    We offer various shipping methods, including standard, expedited, and express shipping. Shipping costs are calculated at checkout based on your shipping address.

  2. Order Processing Time:
    Orders are processed and shipped within 2-3 business days after payment is received, excluding weekends and holidays. Once your order has been shipped, you will receive a tracking number to monitor its delivery status.

  3. Shipping Delays:
    While we strive to deliver your items promptly, there may be occasional delays due to factors such as carrier issues, holidays, or weather conditions. FitLuis is not responsible for delays caused by third-party shipping carriers.

International Sales

We offer international shipping to selected countries. International customers may be subject to customs duties, taxes, or import charges. These fees are the responsibility of the customer and are not included in the order total. Please check your local customs regulations for more information on potential charges.

Returns and Exchanges

We understand that sometimes things don’t work out. If you wish to return or exchange an item, please refer to our Return and Refund Policy for full details on eligibility, procedures, and requirements.

Customer Service

Our customer service team is here to assist you with any questions or concerns regarding your order. If you need help or support, please contact us:

FitLuis
433 Rosehill Pl, Elizabeth, New Jersey (NJ)
Phone: (908) 355-2852
Email: info@fitluis.com
Website: https://fitluis.com