Payment Policy

Effective Date: January 6, 2025

At FitLuis, we are dedicated to providing a smooth and secure online shopping experience for all our customers. Our Payment Policy outlines the various payment methods, terms, and conditions for transactions made through our website. Please take the time to review our payment policy to ensure you understand how payments are processed when you shop with us.

1. Accepted Payment Methods

To offer flexibility and convenience to our customers, FitLuis accepts a wide variety of secure payment methods. These include:

  • Credit and Debit Cards: We accept major credit cards such as Visa, MasterCard, American Express, and Discover. These cards can be used securely through our payment gateway for quick and efficient processing.
  • PayPal: We also accept PayPal for secure payments, allowing you to pay directly through your PayPal account or linked bank account.
  • Bank Transfers: For larger purchases, we can arrange bank transfers. Please contact us for instructions if you prefer this method.
  • Apple Pay/Google Pay: Customers using mobile devices can opt to pay via Apple Pay or Google Pay, making the payment process faster and more secure.
  • Gift Cards: We accept FitLuis gift cards for both online and in-store purchases.

Each of these methods ensures that your payment information is processed securely, and we employ industry-standard encryption technologies to protect your data.

2. Currency

All prices listed on our website are in USD (United States Dollar). For international customers, please note that the payment processing and billing will occur in USD. Any additional charges due to currency conversion or foreign exchange rates imposed by your credit card provider or bank will be the responsibility of the customer. Please check with your bank or credit card issuer to understand how these fees are applied.

3. Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email. This email will contain all the necessary details, including your order number, a summary of the items purchased, and the shipping information. The order confirmation email will also serve as a receipt for your purchase.

If you do not receive an order confirmation within a reasonable amount of time, please check your spam folder or contact us at info@fitluis.com for assistance. We recommend keeping your order number handy for any inquiries or support requests.

4. Pricing and Taxes

The prices listed on the FitLuis website are exclusive of taxes, shipping, and handling fees. The total cost of your order will be calculated during the checkout process, where you will be able to review the total price before completing your purchase.

Applicable sales tax will be added to orders based on your delivery address and local tax regulations. For international orders, any duties, taxes, or customs fees imposed by the destination country will be your responsibility. We recommend that international customers consult their local customs office to determine any additional charges they may incur.

5. Payment Authorization and Fraud Prevention

We take the security of your payments seriously. All transactions made on our website are processed through secure, encrypted payment gateways. We use industry-leading technology to ensure that your personal and payment information is safe during the transaction process.

To protect our customers and prevent fraud, we may request additional verification for certain transactions. This could include providing photo identification or proof of address. If your payment is flagged as potentially fraudulent or suspicious, we reserve the right to cancel or hold the order for further verification.

We aim to complete all transactions quickly and securely, and appreciate your understanding and cooperation in ensuring a safe shopping experience.

6. Refunds and Cancellations

FitLuis strives to ensure that every customer is satisfied with their purchase. However, if you need to cancel an order or request a refund, our Return and Refund Policy outlines the necessary steps to initiate the process.

Generally, refunds will be processed back to the original payment method. If you paid by credit card, PayPal, or Apple Pay, the refund will typically appear within 3-5 business days after approval. For bank transfers or other methods, please allow up to 10 business days for processing.

Please note that shipping and handling fees are non-refundable unless the return is due to an error on our part or a damaged product.

7. Security Measures

At FitLuis, we understand the importance of safeguarding your financial information. We use the latest SSL (Secure Socket Layer) encryption technology to ensure that your payment details and personal information are transmitted securely. This encryption ensures that all data passed between your web browser and our servers is protected against unauthorized access.

Our payment partners are PCI DSS (Payment Card Industry Data Security Standard) compliant, meaning they adhere to the strictest security standards in the industry to protect your payment data.

8. Customer Support

If you have any questions or concerns about your payment or need assistance with processing, please feel free to contact us. Our dedicated customer support team is available to help resolve any issues: